My Florida Traffic School Certificate Is Missing Information or Is Wrong: What Should I Do?

My Certificate Is Missing Information or Is Wrong: What Should I Do?

If your Florida traffic school certificate contains incorrect or missing information, don’t worry! We’re here to help you get it corrected as quickly as possible. Here’s what you need to do to fix errors such as a wrong driver’s license number, citation information, or an incorrect course reason.

Steps to Fix Your Certificate:

1. Forward the Certificate to Our Support Team:

   • Locate the email containing your completion certificate or download it from your account.
   • Forward the email with the incorrect certificate to our support team, or attach it to a new support request.

2. Submit a Request:

   • When you contact support, include a detailed explanation of what needs to be corrected. This could be:
     • Incorrect or missing driver’s license number.
     • Wrong or missing citation number or other citation information.
     • Selected the wrong reason for taking the course (e.g., court-ordered vs. voluntary).

3. Include the Correct Information:

   • To speed up the process, make sure to provide the correct information in your message, such as:
     • The correct driver’s license number.
     • The correct citation number or related information.
     • The reason you took the course (court-ordered, for insurance discount, etc.).

4. Regeneration and Resubmission:

   • Our support team will regenerate your corrected certificate within 1 business day.
   • Once corrected, we will resubmit the certificate to the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) to ensure your driving record is updated with the correct information.

Common Certificate Issues:

• Driver’s License Number: If the driver’s license number on the certificate is incorrect, it’s important to get it corrected to ensure the FLHSMV updates your record accurately.
• Citation Information: Wrong or missing citation information can cause delays with the court or FLHSMV processing. Double-check your citation number and any related details.
• Reason for Taking the Course: If you accidentally selected the wrong reason (e.g., insurance discount instead of court-ordered), it’s crucial to update this so the certificate reflects the correct information for submission.

Frequently Asked Questions (FAQs):

Q: How long will it take to receive the corrected certificate?

A: Once you submit your request, we will correct and regenerate your certificate within 1 business day. The updated certificate will be sent to you and resubmitted to the FLHSMV.

Q: Will my corrected certificate be automatically sent to the state?

A: Yes, after the correction is made, your certificate will be automatically resubmitted to the Florida Department of Highway Safety and Motor Vehicles (FLHSMV).

Q: What if the court needs the corrected certificate?

A: If the court requires the corrected certificate, you can download the updated version from your account or request it via email after we’ve made the changes. Be sure to forward it to the court by their required deadline.

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